Refund Policy

Last Updated: September 30, 2026

At Sanivo, we take pride in the ergonomic design, comfort, and craftsmanship of our chairs and bedroom furniture. We want you to be completely satisfied with every piece you choose for your home or workspace. If you are not entirely satisfied with your purchase, we offer a clear, transparent return and refund process for all orders placed on Sanivo.us.

Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your shipment is marked as delivered by the carrier to request an authorized return. Requests submitted after this 30-day period cannot be accepted for returns, exchanges, or refunds.

Return Eligibility Requirements

To qualify for an approved return, your chairs or bedroom furniture must meet the following criteria:

  • The item must be in its original, unassembled, and unused condition.

  • All original hardware packs, tools, instruction manuals, protective foam inserts, corner guards, and exterior factory cartons must be intact and included.

  • Products that have been assembled, mounted, drilled, modified, or altered in any manner are strictly non-returnable.

  • Items must be completely free of scuffs, scratches, fabric tears, upholstery stains, pet hair, and household odors.

  • You must provide a valid proof of purchase or your original Sanivo.us order number.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Furniture or chairs that have been partially or fully assembled.

  • Items marked as "Final Sale," clearance items, or floor samples.

  • Custom upholstery or personalized furniture configurations.

  • Gift cards.

How to Initiate a Return

Please follow these steps to begin a return:

  1. Submit a Request: Contact our customer care team by email at support@sanivo.us or call +1 818-768-1630. Provide your order number, clear photographs showing the unassembled item in its original packaging, and the specific reason for your return.

  2. Receive Authorization: Once verified, our team will issue an official Return Merchandise Authorization (RMA) number along with packaging instructions and the authorized return warehouse address.

  3. Pack and Ship: Repack the furniture securely into its original packaging with all protective internal padding to prevent transit damage. Clearly write your RMA number on the outer shipping label. For heavy freight shipments, our support team will assist in coordinating carrier pickup.

Please note: Items returned without prior written authorization and a valid RMA number will be rejected at our receiving warehouse and returned to sender.

Return Shipping Costs and Restocking Fees

  • Defective, Damaged, or Incorrect Items: If your order arrives with manufacturing defects, transit damage, or missing components, Sanivo covers all return shipping costs and provides expedited replacement parts or a replacement unit at zero cost to you.

  • Customer Remorse Returns: If you change your mind, ordered the wrong size, color, or model, or if the furniture does not fit through doorways or within your room dimensions, the customer is responsible for actual return parcel shipping or freight transit expenses.

  • Restocking Fee: Due to the specialized palletizing, heavy-carton logistics, and mandatory safety inspections required for seating and bedroom furniture, customer remorse returns are subject to a 15% restocking fee, which will be deducted from your total refund amount.

Damaged, Defective, or Incomplete Shipments Upon Arrival

We thoroughly package all chairs and furniture with protective foam and edge guards, but transit handling issues can occasionally occur. Please inspect all packages immediately upon arrival:

  • If visible carton damage is present upon delivery, photograph the outer box and write "Damaged Carton" on the delivery slip or bill of lading before signing (for freight deliveries).

  • If you discover damaged parts, structural issues, or missing hardware upon unboxing, contact our support team within 48 hours of delivery at support@sanivo.us.

  • Attach clear photographs of the shipping label, exterior cartons, and the affected chair or furniture parts.

  • Our support team will review your submission within 1 to 2 business days and arrange expedited replacement hardware, individual replacement panels, or a complete replacement unit at no additional expense.

Refund Process and Timelines

Once your returned package arrives at our inspection facility, our quality assurance team will inspect the item within 3 to 5 business days to confirm it is unassembled, undamaged, and complete with all components:

  • Approval Notification: You will receive an automated email confirming whether your return has been approved or rejected.

  • Refund Issuance: Once approved, your refund (minus applicable return freight and the 15% restocking fee for remorse returns) will be credited automatically to your original payment method.

  • Posting Time: It typically takes 3 to 7 business days for your banking institution or credit card provider to process and post the refund to your statement.

Exchanges

Because chairs and bedroom collections involve dedicated inventory and varied shipping methods, we do not process direct exchanges. The fastest way to receive an alternate model, color, or configuration is to initiate an authorized return for your original unassembled item. Once approved, you can place a new order on Sanivo.us for your preferred item.

Contact Information

For any questions regarding returns, assembly guidance, chair dimensions, or refund inquiries, please contact our support team:

  • Brand Name: Sanivo

  • Website: Sanivo.us

  • Business Address: 11953 Redbank St, Sun Valley, CA 91352-3031, United States

  • Customer Support Phone: +1 818-768-1630

  • Customer Support Email: support@sanivo.us

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time / PT)